Shipping & Returns
AUSTRALIA - $9.95 (FREE on orders over $99*)
Trackable delivery to Australia.
*All orders under $99 will require a shipping flat rate cost of $9.95 to cover shipping costs in Australia. All orders over $99 will be available for free standard shipping.
Please contact us at info(at)nativebeeskincare.com.au to discuss the shipping possibilities, if we don't ship to your country.
We use Australia Post to deliver all orders to our customers. Shipping Charges are listed against each product in our Online Shop.
Due to the fact that Native Bee skincare is freshly handcrafted, we aim to dispatch all orders within five business days. Our business days are Monday to Friday, excluding Public Holidays (we are based in QLD). A shipping confirmation email will be sent when your order leaves our registered address.
Should there be any delays in delivery, please liaise directly with Australia Post.
Due to COVID-19 they are running a little differently from normal. Please read their COVID-19 domestic updates here.
Estimated Delivery Timeframes (Australia):
Metro delivery: 2 - 7 business days
Regional delivery: 5 - 10 business days
Remote Delivery: 7 - 14 business days
Our delivery service is Authority to Leave, meaning if it is safe to do so, the courier will leave the package in a safe place at your premises. If you do not feel that your package will be safe if left, please contact us before placing your order so that we can assist you.
If it has been more than a few days since you placed your order and you have not received a shipping confirmation, please also contact us at info(at)nativebeeskincare.com.au.
The delivery times provided by us are estimates only. We will not be held accountable for late deliveries or loss or damage relating to late deliveries.
In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. We cannot be held responsible for incorrectly entered delivery addresses.
Change of Address
We cannot be held responsible for an incorrect address being entered on your order.
We will attempt to update any incorrect order details, so please contact us as soon as possible, before we ship the order.
Return & Exchange Policy
Please read the following carefully to ensure you are fully aware of your rights under this policy and Native Bee & Co (collectively 'we', 'us' and 'our') obligations to you, the person accessing and/or using our Sites ('you').
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our Returns and Refunds Policy (the 'Policy') is in addition to your rights under the Australian Consumer Law ('ACL').
As mentioned above, under the ACL you are entitled to a replacement or refund for a major failure. A major failure occurs when no reasonable consumer would have made the purchase if they had known about the problem, and the good is:
Significantly different from the description, sample, or demonstration model shown to the consumer;
Substantially unfit for its normal purpose and cannot be easily made fit in a reasonable time;
Substantially unfit for the purpose that the consumer made known to the supplier, and it cannot be made fit easily and within a reasonable time; or
Change of Mind Returns
Unfortunately, we do not offer any returns or refunds, due to you changing your mind ('Change of Mind Returns') about your purchase, following payment. Please read the product descriptions and consider your decision to purchase carefully, before making payment. If you need more information about our products, please contact us.
If you have any other reasonable justification for your request to replace, repair, or refund the purchase of a product, we will consider them on a case-by-case basis. Some types of compensation we may offer, include:
Exchange Vouchers to exchange the product with another of an equivalent or lesser value or purchase price;
A partial or full refund of the purchase price of the product;
Discount Coupon or Promotional Code ('Promo Code') to discount the purchase price of your next purchase; or
Repair of the product.
Requesting a Refund, Repair, or Other Return
To request a replacement, refund, repair, or other return:
Submit a Return or Refund request to info(at)nativebeeskincare.com.au, including details of any faults, failures, or cause as well as evidence of purchase (e.g. Tax Invoice, Receipt, etc.) to enable us to assess your claim. We must approve your claim before any replacement, refund, repair or other compensation will be offered.
Provide or make the product available to us, once your claim is approved. Any replacements, refunds, repairs, or other compensation will not be issued until the faulty product is returned to our registered address.
For more information, please contact us.